Privacy Policy

The information handled by an online casino can vary depending on how you use the website and which services you access. We collect information that you provide directly, information created when you use your account and technical information received from your device or browser. We try to collect information that is relevant to the purpose for which it is used.

Account and contact details

When you register or manage an account, we may handle details such as your name, date of birth, residential information, username, account credentials and contact details. We may also record your preferences, account settings, communications with support and information you provide when entering competitions, requesting assistance or using account tools.

Identity and verification information

To help confirm that an account is being used by the correct person, we may request identity or age verification information. This can include copies or details from identity documents, information relating to residency and other records needed for verification. We may also handle information used for customer due diligence, responsible gambling checks, fraud prevention and the protection of the website.

Payments and transactions

We may record deposits, withdrawals, wagers, winnings, account balances and other transaction information. Payment providers may process payment details on our behalf or independently under their own privacy terms. We generally use transaction records to operate the account, respond to queries, identify unusual activity, prevent fraud and meet applicable obligations.

Device, usage and cookie information

When you visit or use the website, technical information may be collected automatically. This may include your internet protocol address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, links used, access times and information about how the site performs. We may also use cookies and similar technologies to remember settings, support essential functions, understand website usage and improve the player experience.

We use personal information for purposes connected with providing and protecting the website and its services. The purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and eligibility to use the services.
• Carrying out verification, anti-fraud, security and risk management checks.
• Monitoring activity to detect suspicious, unlawful or unauthorised behaviour.
• Providing customer support, handling complaints and responding to requests.
• Sending service messages about your account, security, transactions or changes to the website.
• Personalising website features and remembering selected settings.
• Analysing website performance, usage trends and technical issues.
• Meeting legal, regulatory, tax, accounting and other applicable obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.
• Sending marketing communications where permitted and where you have provided the necessary consent or otherwise allowed us to do so.

Marketing messages may include information about services, features or promotions. You can withdraw consent to marketing communications at any time by using an available unsubscribe option or by contacting us. Withdrawing marketing consent does not affect service messages that are necessary for account administration, security or transactions.

Sharing information

Information may be shared where this is reasonably necessary for the purposes described in this policy. This may include sharing relevant information with payment and transaction providers, identity and verification services, technology and hosting providers, customer support systems, security and fraud prevention services, professional advisers and other suppliers that help operate the website. These providers should handle information according to their role, instructions and applicable requirements.

Information may also be disclosed when required or permitted by applicable requirements, in response to a valid legal request, to protect a person from harm, to investigate suspected fraud or unlawful activity, or in connection with a business change. We do not intend to share personal information for unrelated purposes without an appropriate basis to do so.

Cookies

Cookies are small files or similar technologies placed on your device by a website. Some are needed for core functions, such as keeping you signed in, maintaining security or remembering choices. Other cookies may help us understand how the website is used, measure performance or support relevant communications. The cookies used may change as the website develops.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not operate correctly or may be less personalised. Browser controls do not always prevent every form of technical data collection, and separate settings may apply to services provided by third parties.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. Measures may include access controls, secure systems, monitoring, verification procedures and staff or supplier practices. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong account credentials, keep them confidential and contact support promptly if they suspect unauthorised activity.

Storage and retention

Personal information may be stored or processed by us or by service providers in locations needed to operate the website. Where information is handled across borders, appropriate arrangements may be used as required. We retain information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed.

Some account, verification, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not automatically remove every record immediately.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent.

To exercise your rights, ask a privacy question or make a data request, contact support@reefspinscasino.best. Please describe your request clearly and provide enough information for us to understand what you are seeking. We may need to verify your identity before releasing, changing or deleting information, particularly where the request concerns an account or sensitive records.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is incorrect, incomplete or out of date and provide the proposed correction where possible.
• Deletion: ask us to remove personal information that no longer needs to be retained, recognising that some records must be kept for a period required by law.
• Marketing consent: withdraw permission for marketing communications at any time. This will not usually affect essential account, security or transaction messages.

We will review requests and respond within a reasonable time. A request may be limited or declined where fulfilling it would affect another person’s privacy, compromise security, interfere with fraud prevention, conflict with a legal obligation or require information that we are permitted or required to retain. If a request cannot be completed in full, we will aim to explain the relevant reason.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website, with the effective date or other notice where appropriate. We encourage players to review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy.

If you have a question about how your information is handled, or you want to exercise a privacy right, please contact support@reefspinscasino.best.