Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Reefspins Casino. They apply to your access to and use of the website, your player account, available games, promotions where applicable, payment features and any other services made available through the website. Additional terms may apply to particular products, promotions or services. If additional terms conflict with these Terms & Conditions, the additional terms will apply to the relevant product or offer to the extent of the inconsistency.

You should read these terms together with any privacy notice, responsible gambling information, game rules, promotion rules and other notices displayed on the website. Those documents are part of the conditions governing your use of Reefspins Casino. We may update our terms from time to time. Changes will apply from the date they are published or otherwise notified, unless a different commencement date is stated.

If you do not understand any part of these terms, or do not agree with them, you must not register, deposit, play or otherwise use the service. These terms are intended for players in Australia and are subject to applicable Australian laws and requirements.

Eligibility

You must be legally entitled to use the service in your location and must meet the minimum legal age that applies to online gambling in Australia. You must not use the website if online gambling is unlawful where you are located. We may require evidence of age, identity, residency or other information before allowing access to some or all services.

• You must provide accurate, current and complete information when registering and whenever we reasonably request an update.
• You must not register or play on behalf of another person, or allow another person to use your account.
• You must not create or maintain more than one account unless we expressly permit this in writing.
• You must not use the service if you are subject to a self-exclusion, account restriction or other legal prohibition that prevents you from gambling.
• You are responsible for checking that your use of the website is permitted in your jurisdiction.

To access certain features, you may need to create a player account. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from our failure to apply reasonable security measures. Tell us promptly if you believe your account has been accessed without permission, your details are no longer secure or the information on your account is incorrect.

Your account must be used only for lawful gambling and personal entertainment. You must not use the website for commercial purposes, money laundering, fraud, collusion, cheating, unauthorised payment activity or any other unlawful or improper purpose. We may carry out identity, age, payment, fraud, financial or responsible gambling checks. You agree to provide reasonable information and documents required for those checks.

Deposits must be made using a payment method that you are authorised to use. We may decline, reverse or delay a transaction where it appears unauthorised, invalid, unlawful, irregular or inconsistent with our verification requirements. Available payment methods, processing requirements, fees and transaction limits may be shown on the website and can change from time to time.

You should only deposit money that you can afford to lose. Gambling funds must not be borrowed, obtained through unlawful activity or used to meet essential living expenses. A deposit is not a guarantee of winnings, and losses are your responsibility unless applicable law provides otherwise. You should check transaction details before confirming a deposit or withdrawal.

Withdrawals may be subject to account verification, payment checks, applicable rules and any lawful requirements. We may return funds to the original payment method where appropriate. We may also place an account or transaction on hold while checks are completed. Any decision concerning an account, payment or transaction will be made in accordance with applicable law and relevant internal procedures.

Account closure and suspension

You may ask to close your account at any time, subject to the completion of any necessary checks or outstanding matters. We may suspend, restrict or close an account where we reasonably suspect a breach of these terms, unlawful activity, fraud, technical misuse, inaccurate information, payment irregularity, underage access or a responsible gambling concern. We may also restrict access where required by law or by a competent authority.

If an account is closed or suspended, you must not attempt to create or use another account to avoid the restriction. Where permitted by law, we may cancel affected transactions or withhold funds connected with unlawful conduct, fraud or a serious breach. Any remaining balance will be dealt with in accordance with applicable law and the circumstances of the account.

Each game may have its own rules, instructions, features and outcomes. You are responsible for reading the relevant game information before playing. A bet or game entry is generally accepted only when confirmed by the website. We may refuse or void a transaction where this is required by law, where a technical or system error occurred, where the transaction was not properly recorded or where another valid reason applies under the relevant game rules.

Game outcomes are determined by the applicable game system and, where relevant, randomised technology. Except where a confirmed technical fault or other legal issue applies, the records maintained by the service will be used to determine the status of a transaction. If a display, pricing, balance or game error occurs, you must notify us and stop using the affected feature until the issue is resolved.

• You must not interfere with the website, games, software, security features or communications.
• You must not use bots, automated tools, scripts, scraping systems or software designed to gain an unfair advantage.
• You must not introduce malware, harmful code or material that may damage or disrupt the service.
• You must not exploit an error or vulnerability. Any apparent error must be reported and not used for play.
• You must not collude with other players, manipulate outcomes or engage in fraudulent or deceptive conduct.
• You must not copy, reproduce, modify, distribute or commercially exploit website content without permission.

Promotions and communications

Promotions, rewards, offers and promotional competitions may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry conditions and any other applicable restrictions. You should read them before participating. A promotion may be withdrawn, changed or refused where permitted by law, including where misuse, technical issues or eligibility concerns arise.

You are responsible for ensuring that information displayed in your account is accurate. We may send service messages about your account, transactions, security, changes to the website or important legal information. Marketing communications will be handled in accordance with applicable privacy and electronic communications laws, and you can use available unsubscribe or preference options where offered.

We aim to keep the website available, accurate and secure, but online services can be affected by maintenance, telecommunications problems, device issues, internet interruptions, cyber incidents and events outside reasonable control. We do not guarantee that the website or every feature will always be available, uninterrupted, error-free or compatible with every device. You are responsible for using suitable equipment, software, security controls and internet access.

To the extent permitted by law, Reefspins Casino and its service providers are not responsible for loss caused by your misuse of the website, failure to keep account details secure, inaccurate information supplied by you, interruptions outside reasonable control or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Personal information will be handled in accordance with the applicable privacy information published on the website. We may collect and use information needed to provide the service, maintain security, process transactions, verify accounts, meet legal obligations and support responsible gambling. You should review the privacy information for details about collection, use, disclosure, access and correction of personal information.

Responsible gambling and complaints

Gambling should be treated as entertainment, not as a way to make money or recover losses. Use the responsible gambling tools and information available on the website, set limits where available and take a break if gambling stops being enjoyable. If you are concerned about your gambling, seek help from an appropriate Australian support service or qualified professional. We may apply account restrictions or other measures where responsible gambling concerns arise.

If you have a question, dispute or complaint, use the support channel made available on the website and provide enough information for the matter to be reviewed. We may request account details, transaction information or supporting documents. Complaints will be considered in accordance with applicable requirements and our internal processes. You should not send passwords or sensitive payment information through an unsecured channel.

Governing law

These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights or protections available to you under Australian law. If a court or competent authority finds part of these terms invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that provision has been waived.

The latest version of these Terms & Conditions will be published on this page. By continuing to use Reefspins Casino after an update takes effect, you accept the revised terms. Please check this page regularly so that you remain aware of the conditions that apply to your account and use of the service.